Overview
At DRELVANTHIOS, our goal is to ensure complete satisfaction with your purchase. If you are not satisfied with the product, you may be eligible for a refund or exchange, subject to the terms outlined below.
Eligibility for Refunds
- Items must be returned within 30 days of purchase.
- Items must be unused and in the same condition that you received them.
- Items must be in the original packaging.
- Proof of purchase is required to process a refund.
Non-Refundable Items
Gift cards, downloadable software products, and some health and personal care items are not eligible for refunds.
Process for Refunds
To initiate a refund, please contact our customer service team at [email protected]. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
Exchanges
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: DRELVANTHIOS, 123 Main Street, Anytown, AN 12345.
Shipping
To return your product, you should mail your product to: DRELVANTHIOS, 123 Main Street, Anytown, AN 12345. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the